Index | Sessions
Ask HUD
Moderator Links
Duane Knight
Presenters
Milan Ozdinec
David Vargas
Current HCV Programs Issues
Moderator Links
Bill Riley
Presenters
Barbara Sard
Grace Stepter
Elijah Johnson
Presentations
Post-Conference Updates
Anaheim Presentation (PDF)
HCV Current Issues (PDF)
Best Practices for Opening Agency Waiting Lists
Moderator Links
Sandra Soucie
Presenters
Michele Neely
Denita Johnson
Presentations
Post-Conference Updates
Best Practices for Opening the Waiting List (PDF)
Customer Focused Organizations
Moderator Links
Jennifer O'Neil
Presenters
Thomas Macfadden....(www.wonderlic.com)
Carol Erhard
Amy Jones
Strategies for Conducting Denials/Terminations and Informal Reviews/Hearings
Moderator Links
Penny VanderWall
Presenters
Susan Niner
Alicia Tolman
Presentations
Post-Conference Updates
Jeopardy Game (PowerPoint)
Jeopardy Game (MP3)
The Project Based Voucher Program
Moderator Links
Jim Evans
Presenters
Sharlene LeRoy
Peter Behringer (www.tcgdevelopment.com)
Presentations
Customer Telecommunication Strategies
Moderator Links
Collin Christian
Presenters
Jason Géno (www.humancapitalinitiatives.com)
Ellen Goff
Donna Hall(www.draperandassociates.com)
Kathleen Clayton (www.humancapitalinitiatives.com)
Post-Conference Updates
HCI (PDF)
Draper-Atlanta (PDF)
HOC - E. Goff (PDF)
Managing State Agency Programs
Moderator Links
Gene Rizor
Presenters
Chris Collette
Michael Timm
Presentations
Legislative Update
Moderator Links
Roberta Graham
Presenters
Jonathan Miller
Gail Laster
Using Automation to Improve Customer Service
Moderator Links
Shannon Cantrell
Presenters
Rachel Williams
Scott Ewart
Presentations
HOC Conference (PDF)
At Your Service (PDF)
Wait List Automation (PDF)
Wait List Automation (PDF)
